Draft — pending legal review. This document describes how the service currently behaves and is accurate to the implementation, but it has not been reviewed by counsel. The registered company details and governing law will be added before launch.

Terms of Service

These terms govern your use of Remopipe, a hosted service for building and running mobile test automations on real devices, operated by Remopipe ("we"). By creating an account you agree to them.

1. The service

Remopipe lets you build workflows visually and run them on real mobile devices rented from a third-party device cloud, on demand or on a schedule. Devices are shared and rented; we do not own them and cannot guarantee that a specific model is available at a specific time.

2. Accounts

You are responsible for your account credentials and for everything done under your account. You must be able to form a binding contract, and you must not share your account with others outside your organisation.

3. Plans, device time and billing

  • Paid plans renew automatically until cancelled. Payments are processed by Stripe.
  • Plans include a monthly allowance of device time and managed AI. AI is measured in units: one input token counts as one unit and one output token as four, reflecting what each costs to run. Usage beyond the allowance is drawn from your prepaid balance; when the allowance and balance are both exhausted, runs and AI steps are refused rather than silently billed.
  • Device time is metered in real seconds from when a device session starts to when it ends, including time a session spends waiting for you during an interactive run. Sessions are stopped automatically after an idle period to protect you from runaway cost.
  • Downgrading may put you over your plan's storage quota; see §5.

4. Acceptable use

  • You may only upload and test applications that you own or are authorised to test. You are responsible for having the rights to any app, credential or content you put on a device.
  • Devices are shared. Do not use production credentials, real customer data, or anything you would not want to leave on a shared device.
  • No unlawful use, no attacking or overloading the service or the device cloud, no circumventing usage limits, no using the service to interfere with third-party services (including automated abuse of apps you do not control).
  • We may suspend an account that is causing cost, security or availability harm, and will tell you why.

5. Your content and data retention

Your workflows, uploaded builds and run artifacts are yours. You grant us only the permission needed to operate the service (store, process and transmit them to run your workflows).

Run history — including step results, logs and screenshots — is retained for as long as your subscription is active, and for 6 months after it ends; without a subscription it is retained for 6 months from the date of the run. It is then deleted automatically along with its screenshots and diagnostics. Resubscribing within that window restores nothing that has already been deleted, but nothing is deleted before it. Deletion is permanent. Before a run expires you can export it from Runs → Download archive as a self-contained archive; keeping a copy beyond the retention period is your responsibility. The Runs page displays the remaining time and warns you during the final 30 days. Shorter retention applies to failure diagnostics (14 days) and operational logs (14 days).

Uploaded builds and AI models are kept until you delete them. If a plan change leaves your account over its storage quota, we will notify you and, after a grace period, remove the oldest builds until the account fits the quota.

Full detail — including what each artifact contains and who processes it — is in the Privacy Policy.

6. Availability and changes

We aim to keep the service available but do not offer an uptime guarantee unless separately agreed. Device availability depends on the underlying device cloud. We may change features; if we materially reduce a feature you rely on — including shortening a retention period — we will give notice in the product before it takes effect.

7. Disclaimers and liability

The service is provided "as is". Automated testing on shared rented devices can fail for reasons outside our control (device faults, provider outages, app behaviour). We are not liable for indirect or consequential loss, or for loss of data you were able to export but did not. Our aggregate liability is limited to the amounts you paid in the [12] months before the claim. [Confirm limits and consumer-law carve-outs with counsel.]

8. Termination

You may cancel at any time; access continues to the end of the paid period. On account closure we delete your account data, workflows and run history, keeping only what is required for billing and tax records. Export anything you want to keep first.

9. Governing law

The governing law and the courts for disputes will be named here once the company operating Remopipe is incorporated, before the service opens to the public.

10. Contact

admin at remopipe.io